Chick On Privacy Policy

Draft for review before publication. This policy describes the intended operation of Chick On's ordering services. It must be checked against the deployed mobile app, website, payment processor, and backend before it is published as a final legal notice.

Last updated: 5 November 2026

1. Who we are

Chick On provides an online service for ordering chicken products and arranging delivery. Contact us at support@chickon.ng.

2. Information we process

When you place an order, we collect the information needed to fulfil it, including your name, phone number, email address, delivery city, street address, area or landmark, order items, quantities, and order status. If you choose to register an account, we may process account and authentication information needed to provide that service.

3. How we use information

We use order and contact information to process purchases, arrange delivery, send order confirmations and invoices, respond to customer support requests, operate our services, and maintain security and transaction records.

4. Payments

Payments are initiated through Paystack. Payment processing may involve transferring transaction details and customer email addresses to Paystack. Payment information is handled according to the payment provider's applicable privacy terms. Chick On should not request or store your full card details in its own checkout forms.

5. Sharing

Information may be shared with service providers only as needed to operate the service, including payment processing, hosting, email delivery, and delivery fulfilment. We do not describe any other disclosure here without verification of the actual operational arrangements.

6. Retention and security

We retain information for the period reasonably required to fulfil orders, manage accounts, meet applicable legal obligations, resolve disputes, and protect the service. We use appropriate technical and organisational safeguards; however, no online service can guarantee absolute security.

7. Your choices and requests

You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable legal and operational retention requirements. Email support@chickon.ng with your request. Account deletion procedures, if accounts are enabled, must also be made available as required by the relevant app-store rules.

8. Changes

We may update this policy to reflect changes in our services or legal requirements. The updated version will be posted here with a revised date.

9. Contact

For privacy questions, email support@chickon.ng.